Privacy Policy
At All Good Tissues, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Our Commitment Under Australian Privacy Law
We handle all personal information transparently, fairly and securely in compliance with the Australian Privacy Principles (APPs) governed by the Office of the Australian Information Commissioner (OAIC).
What Personal Information We Collect
To fulfil your orders and provide a seamless shopping experience across Australia, we may collect:
• Your full name, delivery address and billing address
• Your email address and contact phone number
• Order history, product preferences and customer care inquiries
• Device, browser and website usage data via cookies
Secure Payment Processing
We do not store your full credit card or banking details on our servers. All online payments are processed securely through encrypted, PCI-DSS compliant third-party payment gateways.
We never sell, rent or trade your personal information to third-party marketers.
How We Use Your Personal Information
We only collect personal information by lawful and fair means when you place an order, register for an account, subscribe to our newsletter, or contact our customer care team. We use this information to:
- 1 Order Fulfilment Process your payments, dispatch your bamboo paper essentials, and send real-time delivery tracking updates across Australia.
- 2 Customer Support Respond promptly to your inquiries, warranty or return requests, and manage your All Good Tissues customer account.
- 3 Tree-Planting Impact Administer our reforestation program contributions when you opt in to plant trees with your orders.
- 4 Direct Marketing Send exclusive offers or restock reminders where you have opted in (with a one-click unsubscribe in every email under the Spam Act 2003).
Disclosure to Third Parties
We only share your personal information with trusted service providers strictly as needed to deliver our services to you:
- Australian courier and logistics partners (to deliver your order to your door)
- Secure payment gateway providers
- IT, cloud hosting and e-commerce platform providers
- Regulatory authorities where required by Australian law
Data Security & Cookies
In accordance with APP 11, we take reasonable technical and organisational steps (including SSL encryption and restricted access controls) to protect your personal information from misuse, interference, loss, and unauthorised access.
Our website uses cookies to keep items in your shopping cart and analyse site traffic. You can adjust your browser settings to manage or disable cookies at any time.
Access, Correction & Complaints
Under APP 12 and APP 13, you have the right to request access to the personal information we hold about you and to request that we correct any inaccurate or out-of-date details.
If you believe we have breached the Australian Privacy Principles, please contact us first so we can investigate and resolve your complaint promptly. You may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Questions About Your Privacy?
If you would like to access or update your personal information, opt out of communications, or ask a question about our Privacy Policy, please contact our Privacy Officer at hello@agtissues.com.au.
All Good Tissues — Proudly Australian Owned & Operated.