Refund and Returns Policy
At All Good Tissues, we take pride in the quality of our products and want you to feel confident with every purchase. If something isn’t quite right with your order, we’re here to help.
Your Rights Under Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
Major Failures & Compensation
If a product has a major failure, you may be entitled to choose between a replacement or a refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from the failure.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Minor Failures & Acceptable Quality
For products with a minor failure, we may be able to repair, replace or otherwise resolve the issue within a reasonable time, in accordance with your rights under Australian Consumer Law.
You are also entitled to have products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Reporting a Faulty or Damaged Product
If your order arrives faulty or damaged, please contact us at hello@agtissues.com.au within 24 hours of delivery, where possible, so we can assist you promptly.
To help us resolve the matter efficiently, please include:
- 1 Your order number
- 2 Clear photos showing the product and the fault or damage
- 3 A brief description of the issue
Prepaid Return Satchel & Timeframe
If we require the product to be returned, we’ll provide a prepaid return satchel where appropriate.
Where a return is required, please send the faulty or damaged item back within 28 days of receiving it, or contact us if you need assistance arranging the return.
Your Statutory Rights
Please note that the 24-hour reporting request and 28-day return timeframe do not limit any rights you may have under the Australian Consumer Law.
Change-of-Mind Returns
Due to the personal-care nature of our products, we do not offer refunds or exchanges for change-of-mind purchases.
This policy does not affect your rights under the Australian Consumer Law.
Exclusions
We are unable to offer a refund, replacement or repair for damage caused by misuse, improper handling or abnormal use, where the issue is not covered by the consumer guarantees under Australian Consumer Law.
Proof of Purchase
To help us verify your order and process your request, we’ll require satisfactory proof of purchase before arranging a refund, replacement or other resolution.
Need a Hand?
If you have any questions about our Refund and Returns Policy, please contact the All Good Tissues team at hello@agtissues.com.au. We’ll be happy to help and do our best to make the process as smooth as possible.
Thank you for choosing All Good Tissues.