Shipping & Delivery
Good Things, Delivered with Care.
At All Good Tissues, we believe the little essentials deserve a little extra care. That’s why we take care when preparing every order and aim to get your everyday essentials on their way to you as quickly and reliably as possible.
Shipping Rates
Free Standard Shipping
Enjoy FREE standard shipping on orders of $65 or more to eligible Australian locations.
Standard Shipping – Orders Under $65
A flat-rate standard shipping fee of $6.99 applies to orders under $65 delivered to eligible Australian locations.
Shipping eligibility and any applicable delivery fees are automatically calculated at checkout based on your delivery postcode.
Order Processing and Delivery
Dispatch Times
Orders are typically dispatched within 1–2 business days, Monday to Friday, excluding Victorian public holidays.
During promotional events, sales and peak trading periods, dispatch may take a little longer. Rest assured, our team will always do their best to have your order on its way as soon as possible.
Estimated Delivery Timeframes
Once dispatched, standard delivery generally takes approximately 3–10 business days, depending on your location and the carrier selected.
Deliveries to regional and remote areas may require additional time.
We work with trusted delivery partners, including Australia Post, ANC, CouriersPlease and Aramex. To provide the most suitable available service, we may select a carrier based on your delivery address, parcel size, weight and service availability.
Please note that delivery timeframes are estimates only and are not guaranteed. Delays may occur due to carrier disruptions, peak trading periods, severe weather or other circumstances beyond our reasonable control.
Tracking Your Order
Once your order has been dispatched, we’ll email you with your tracking details so you can follow your parcel’s journey right to your doorstep.
Delivery Information
Delivery Arrangements
Orders are dispatched using the delivery service selected or allocated at checkout.
Once your parcel has been handed over to the carrier, delivery is managed in accordance with the carrier’s procedures. If any delivery issues arise, our All Good Tissues team will be happy to assist wherever reasonably possible.
Ensuring Your Delivery Address is Correct
Please double-check that your name, delivery address and postcode are correct and complete before placing your order.
Once an order has been dispatched, we may be unable to change or redirect the delivery address.
If an incorrect or incomplete address results in additional freight charges, the customer may be responsible for these costs.
Missed Deliveries
If your parcel cannot be delivered successfully, the carrier may:
- Attempt to redeliver your parcel.
- Provide instructions for collection.
- Direct your parcel to a designated collection point or post office.
- Return your parcel to us if it remains unclaimed.
Where a parcel is not collected or the delivery details provided are incorrect, the customer may be responsible for any reasonable redelivery or return-to-sender charges incurred.
Good Things, Delivered with Care
At All Good Tissues, we want your shopping experience to be as smooth and enjoyable as possible, from the moment you place your order to the moment your everyday essentials arrive at your door.